Namasya believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
Cancellation and Refund Policy
HOW DO I CANCEL AN ORDER?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product and communicated on the same day of delivery.
Refunds will be in the form of store credit only by which you can purchase another item at www.namasyajaipur.com.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After failed delivery attempts by our courier agencies
Package refused by the recipient.
Sizing issues. Please review our size guides carefully before making your purchase.
Products returned in a used or damaged condition.
Minor colour and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
If the jewellery is not faulty or damaged.